When I worked at Honeywell in the mid-90s, our CEO always talked about the importance of delighting our customers. That idea has stuck with me ever since.

Although we may have fallen short from time-to-time, our primary goal at Indigo Creative Solutions is to DELIGHT our customers.

The past three years have been personally challenging. As a result, I've noticed that the level of my customer service is not up to my usual high demands. Although I have tried hard not to let my personal life interfere with my business life, there is no denying, my customer services skills have suffered.

This afternoon, though, one of my clients that we built a website for last year referred her father to me to build his new website. Her recommendation made me feel real good! And it reassures me that we're on the right track to reaching the high customer service goals I have for Indigo.

If you have any suggestions on how we can further improve Indigo's customer service, I'd love to hear from you!! Although nobody likes to hear criticism, if we don't know there's an issue, we can't fix the problem. Please write me at joanne@glasspoole.com and don't worry about hurting my feelings. What I want to know is how can we serve you better.